Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by 18jili Casino (hereinafter "we", "us", "our", or "the Platform") through our website, mobile applications, customer service channels, and any other digital touchpoints where you interact with our services. This policy governs data processing activities for all members, prospective members, and website visitors regardless of geographic location, with particular attention to Philippine data protection standards and international best practices.

18jili Casino operates as a data controller responsible for determining the purposes and means of processing your personal information. We recognize the trust you place in us when sharing your data and have implemented comprehensive technical, organizational, and administrative safeguards to protect your privacy. This policy should be read in conjunction with our Terms & Conditions, Responsible Gaming Policy, and Cookie Policy, which together form the complete framework governing your relationship with 18jili Casino.

2. Information We Collect

To provide, maintain, and improve our gaming services, 18jili Casino collects various categories of personal information through different channels and technologies. The following sections detail the types of data we collect, the methods of collection, and the legal basis for each processing activity.

Personal Identification Information

When you register an account with 18jili Casino, we collect identification data necessary to verify your identity, comply with regulatory requirements, and prevent fraud. This includes your full legal name as it appears on government-issued documents, date of birth to verify age compliance with our 21+ requirement, residential address for jurisdictional verification and correspondence, nationality and citizenship information, government-issued identification numbers (Philippine National ID, driver's license, passport, or TIN), and selfie photographs or video verification for identity confirmation.

Contact and Account Information

We collect communication details enabling us to maintain your account and contact you regarding service-related matters. This encompasses your email address as your primary account identifier, mobile phone number for SMS verification and account security, username and encrypted password for platform access, security questions and answers for account recovery, and communication preferences including marketing opt-in status and notification settings.

Financial and Transaction Data

18jili Casino processes financial information required to facilitate deposits, withdrawals, and payment processing. This includes payment method details (GCash numbers, PayMaya accounts, bank account information, e-wallet credentials), transaction history including all deposits, withdrawals, wagers, and winnings, payment verification documents (bank statements, proof of payment method ownership), source of funds documentation for enhanced due diligence cases, and transaction metadata such as timestamps, IP addresses, and device identifiers associated with financial activities.

Gaming Activity and Behavioral Data

To enhance your gaming experience and detect unusual patterns, we collect comprehensive data about your platform usage. This includes complete gaming history (games played, bet amounts, wins, losses, session duration), gameplay patterns and preferences used to recommend suitable games, bonus participation and wagering requirement progress, responsible gaming tool usage (deposit limits, time-out periods, self-exclusion requests), chat logs and customer support interactions for quality assurance and dispute resolution, and platform navigation patterns to optimize user experience.

Technical and Device Information

When you access 18jili Casino, we automatically collect technical data through cookies, log files, and similar technologies. This encompasses IP addresses and geolocation data for fraud prevention and jurisdictional compliance, device information (type, operating system, browser version, screen resolution), cookies and tracking identifiers as described in our Cookie Policy, network connection data including ISP and connection type, crash reports and error logs for platform stability improvement, and access times, frequency of visits, and pages viewed for analytics purposes.

3. How We Use Your Information

18jili Casino processes your personal data for specific, explicit, and legitimate purposes consistent with Philippine law and international data protection standards. We do not process your information for purposes incompatible with those disclosed in this policy without obtaining your explicit consent.

Account Management and Service Provision

Your information enables us to create and maintain your gaming account, process your registration and identity verification, authenticate your access to platform features, manage your account settings and preferences, provide customer support and respond to inquiries, process deposits, withdrawals, and gaming transactions, maintain accurate gaming records and transaction histories, and deliver personalized gaming experiences based on your preferences.

Regulatory Compliance and Legal Obligations

As a regulated gaming operator, 18jili Casino must process certain data to fulfill legal and regulatory requirements. This includes verifying player age and identity to prevent underage gambling, conducting enhanced due diligence and Know Your Customer (KYC) procedures, implementing Anti-Money Laundering (AML) monitoring and reporting, responding to lawful requests from law enforcement and regulatory authorities, maintaining records as required by gaming regulations and tax laws, and reporting suspicious transactions to relevant financial intelligence units.

Fraud Prevention and Security

Protecting our platform and community requires continuous security monitoring and fraud detection. We use your data to detect and prevent fraudulent activities, money laundering, and bonus abuse, identify and block duplicate or fake accounts, monitor gameplay patterns for collusion or cheating, implement risk-based authentication and suspicious activity alerts, conduct investigations of Terms & Conditions violations, protect against unauthorized access, data breaches, and cyberattacks, and maintain audit trails for security incident response.

Platform Improvement and Analytics

18jili Casino analyzes aggregated and pseudonymized data to enhance our services. This includes conducting statistical analysis to understand user preferences and behaviors, optimizing platform performance, loading times, and user interface design, developing new features and game offerings based on member feedback, testing and refining responsible gaming tools, and generating business intelligence and operational reports. Individual members are never identifiable in aggregated analytics reports.

Marketing and Communications

With your consent, we may use your information to send promotional offers, bonuses, and tournament announcements tailored to your gaming preferences, deliver personalized game recommendations and exclusive member benefits, notify you of platform updates, new features, and policy changes, conduct surveys and request feedback to improve our services, and send transactional communications regarding your account activity and security alerts. You may opt out of marketing communications at any time through your account settings.

4. Legal Basis for Processing

Under applicable data protection laws, 18jili Casino must establish a lawful basis for each processing activity. We rely on the following legal grounds:

• Contractual Necessity: Processing required to perform our Terms & Conditions agreement, including account management, gaming services, and payment processing.
• Legal Obligation: Processing mandated by Philippine laws, gaming regulations, AML requirements, and tax reporting obligations.
• Legitimate Interests: Processing necessary for fraud prevention, security, platform improvement, and business operations, balanced against your rights and interests.
• Consent: Processing based on your explicit consent for marketing communications, optional data uses, and cookie placement beyond strictly necessary functions.

5. Data Sharing and Disclosure

18jili Casino does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your data with carefully selected partners and service providers under strict confidentiality obligations for the following purposes:

Payment Processors and Financial Institutions

We share necessary financial information with payment service providers (GCash, PayMaya, GrabPay), Philippine banks and financial institutions for deposit and withdrawal processing, payment gateways and e-wallet platforms, and fraud detection services that verify payment authenticity. These partners are bound by confidentiality agreements and process data solely for transaction facilitation.

Gaming Platform and Software Providers

Your gaming activity data is shared with game developers and software providers whose titles appear on our platform, live dealer stream providers for real-time gaming experiences, random number generator (RNG) auditors for game fairness certification, and odds providers for sports betting services. These providers use data exclusively to deliver gaming services through 18jili Casino.

Regulatory and Legal Authorities

We disclose information when legally required to Philippine gaming regulators and licensing authorities, law enforcement agencies pursuant to valid legal process, tax authorities for compliance with revenue reporting requirements, financial intelligence units for AML/CFT reporting, and courts or tribunals in response to subpoenas or court orders.

Service Providers and Business Partners

18jili Casino engages professional service providers who process data on our behalf under strict contractual obligations. These include cloud hosting and data storage providers, customer support platforms and helpdesk software, marketing and analytics service providers, identity verification and KYC service providers, cybersecurity and fraud prevention specialists, and legal, accounting, and professional advisors.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and platform notice of any such change in ownership or control of your data, and you will have the opportunity to exercise your data protection rights before the transfer.

6. Data Security and Protection

18jili Casino implements comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

Technical Safeguards

We employ military-grade 256-bit SSL/TLS encryption for all data transmission between your device and our servers, encrypted data storage with strong encryption algorithms for data at rest, secure authentication mechanisms including password hashing with industry-standard algorithms, firewall protection and intrusion detection systems monitoring network traffic, regular security patches and updates to address vulnerabilities, and automated backup systems with geographic redundancy ensuring data availability.

Organizational Safeguards

Our internal policies restrict data access to authorized personnel on a need-to-know basis, implement role-based access controls limiting system privileges, conduct background checks on employees with data access, provide mandatory security awareness training for all staff, enforce strict confidentiality agreements with employees and contractors, and maintain incident response plans for data breaches and security events.

Administrative Safeguards

18jili Casino conducts regular security audits and vulnerability assessments by independent experts, performs penetration testing to identify potential weaknesses, maintains detailed audit logs of system access and data processing activities, implements data retention policies ensuring timely deletion of unnecessary information, and undergoes third-party security certifications validating our protection standards.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using industry best practices, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of any unauthorized access.

7. Data Retention

18jili Casino retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Our retention periods are based on regulatory requirements, operational needs, and legitimate business interests.

Active account data is retained throughout your membership and for a minimum of five (5) years following account closure to comply with gaming regulations and AML requirements. Financial transaction records are maintained for seven (7) years as mandated by Philippine tax and financial laws. Responsible gaming records, including self-exclusion data, are retained indefinitely to prevent account reopening during exclusion periods and maintain historical compliance records. Marketing consent records are kept until you withdraw consent and for an additional two (2) years to demonstrate compliance. Technical logs and security data are retained for twelve (12) months for fraud investigation and system maintenance purposes.

Upon expiration of the applicable retention period, we securely delete or anonymize your personal information so it can no longer identify you. In certain circumstances, we may retain information for longer periods when required by law or legitimate legal proceedings.

8. Your Privacy Rights

Under Philippine data privacy law and international standards, you have several rights regarding your personal information. 18jili Casino is committed to facilitating the exercise of these rights through accessible procedures and timely responses.

Right	Description
Right to Access	Request confirmation of whether we process your data and obtain a copy of your personal information we hold.
Right to Rectification	Request correction of inaccurate or incomplete personal information in your account.
Right to Erasure	Request deletion of your personal data when no longer necessary or when processing is unlawful, subject to legal retention obligations.
Right to Restriction	Request limitation of processing your data under certain circumstances, such as while we verify accuracy.
Right to Data Portability	Receive your personal data in a structured, machine-readable format and transmit it to another controller where technically feasible.
Right to Object	Object to processing based on legitimate interests or direct marketing purposes.
Right to Withdraw Consent	Withdraw previously given consent for processing activities, without affecting lawfulness of prior processing.

To exercise any of these rights, contact our Data Protection Officer through the 24/7 live chat feature or via email at [email protected]. We will respond to your request within thirty (30) days and may require identity verification to protect your information from unauthorized access. There is no fee for exercising your rights unless your request is manifestly unfounded or excessive.

9. International Data Transfers

While 18jili Casino primarily operates within the Philippines, certain service providers and partners may be located in other jurisdictions. When we transfer your personal data internationally, we ensure adequate protection through approved transfer mechanisms such as standard contractual clauses, adequacy decisions recognizing equivalent privacy protections, or binding corporate rules for intra-group transfers.

We conduct due diligence on all international service providers to verify their data protection standards and contractual commitments to safeguarding your information in accordance with Philippine law.

10. Children's Privacy

18jili Casino services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect, use, or maintain personal information from anyone under the legal gambling age. Our registration process includes age verification mechanisms, and we employ ongoing monitoring to detect and prevent underage access.

If we discover that we have inadvertently collected personal information from someone under 21 years of age, we will immediately delete that information from our systems and permanently close the associated account. Parents or guardians who believe their child has provided personal information to 18jili Casino should contact us immediately for account removal and data deletion.

11. Changes to This Privacy Policy

18jili Casino reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes through email notification to your registered address, prominent notice on our website homepage and platform dashboard, and notification upon your next login requiring acknowledgment of the updated policy.

The "Last Updated" date at the top of this policy indicates when changes were last made. Your continued use of 18jili Casino services following notification of changes constitutes acceptance of the revised Privacy Policy. If you disagree with any modifications, you may close your account in accordance with our Terms & Conditions.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Team through the following channels:

Email: [email protected]
Live Chat: Available 24/7 through the platform interface
Response Time: We aim to respond to all privacy inquiries within 24 hours during business days and within 72 hours for complex requests requiring investigation.

Our Data Protection Officer oversees compliance with this Privacy Policy and applicable data protection laws. You also have the right to lodge a complaint with the Philippine National Privacy Commission if you believe your data protection rights have been violated.